Frequently Asked Questions

  • When can I move in?

    If there is a storage space available that meets your specific storage needs, you can move in anytime during normal gate access hours: 7:00 AM - 8:00 PM.

  • What type of documentation do I need to provide in order to rent a space?

    We require a government-issued photo ID (example: driver’s license, state ID, or passport). All renters must be 18 years old. We also require insurance. We offer affordable insurance options for our customers, or you can provide us with proof of coverage if you have your own insurance.

  • How do I make a payment?

    Payments are made through our website at registration. Future payments will be convenient monthly automatic drafts from your registered account.  Checks and cash are not accepted.

  • What forms of payment do you accept?

    VISA, MasterCard, American Express, Discover and bank ACH transfers.

  • Do you sell boxes and storage supplies?

    We sell disc locks for your convenience.  We do not offer boxes or storage supplies.

  • Are there any items that I am NOT able to store?

    Liquids, explosives, flammable liquids, toxic materials and perishables. Please contact us if you have any questions regarding a specific item.

  • Can I modify the storage unit?

    No modifications are allowed inside the storage units.  Adding shelving, hangers or anything screwed or bolted into the unit will be charged as damage to the unit. 

  • Does there have to be someone in the facility to let me through the security gates?

    No. At the time of signing you will be given your own security pass code that will allow you access to your unit during normal access hours, 7:00AM - 8:00PM seven days a week.


Select Space

Rent the best space for your storage needs and pack the unit full.

Gather Materials

Start by gathering as many boxes as you think you will need as well as tape, markers, and packing material (e.g., foam shipping noodles, bubble wrap, packing paper or towels).

Uniform Sizes

If possible, try to use uniformly sized boxes for easy stacking.

Inventory

Make up an inventory list of your items and keep it in a safe place (at home or in a safe deposit box) away from the unit.

Prepare

Prepare your space by placing a protective cover on the floor under your goods.

Keep Dry

Place your storage items on 2x4 boards or on pallets to guard against dampness. Any concrete floor may become cold and damp.

Access

Plan your storage space. Place items that you may need to access often in the front of the unit.

Caution

Do not store anything COMBUSTIBLE (e.g., paint thinner, gasoline, solvents, or paint).

Easier Access

Try to leave an aisle down the center of the storage unit for easier access. Leave a small space between the walls and boxes to allow for air circulation.

Stack

Stack heavier boxes on the bottom and lighter boxes on top.

Strong Boxes

Be sure your boxes are strong enough to hold 25-30 pounds (although we suggest not putting too much in each box).

List Contents

List contents of boxes on all four sides; number the boxes and seal with tape.

Wrap it Up

Dishes and glasses should be wrapped in paper and packed in sturdy boxes. Stack them on top.

Fragile

Pictures and mirrors should be wrapped in cardboard, marked “FRAGILE” and stacked on end.

Extra Space

Furniture with drawers can be utilized as storage places for pictures, knick-knacks, china, silverware, small items, etc. Wrap them in tablecloths, towels, or blankets to prevent breakage.

Appliances

Larger appliances make excellent “packaging cases” for blankets, towels, tablecloths and clothes.

Electronics

Put TVs and other electronics in the rear of your unit.

Stored Together

Shovels, hoes, rakes, and hoses can be stored together in empty trash cans. Stack extra cans inside each other.

Removeable Legs

Tables that have removable legs should be broken down to save space.

Sofas & Loveseats

Sofas and loveseats can be stored on end to save floor space. Wrap cushions in plastic and place on top of sofas.

Sharp or Heavy Objects

Avoid placing sharp or heavy objects on top of upholstered furniture.

Stuffed Furniture

Cover stuffed furniture with cardboard or blankets to protect against dust.

Mattresses

If you stand mattresses on their sides, prop them up so they stand straight. Otherwise, they tend to bend out of shape and become lumpy.

Metal Items

Wipe any items made of metal - bikes, metal tables, tools, etc. - with machine oil to prevent rusting.